Privacy

At Ambience Real Estate, we are committed to protecting the privacy and confidentiality of your personal information. This policy outlines how we collect, use, disclose, and manage your information in compliance with the Privacy Act 1988 (Cth) and relevant Australian privacy regulations.

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1. Purpose of Collecting Personal Information

We collect your personal information to provide real estate services and ensure effective customer service. This includes buying, selling, leasing, or managing properties and offering related financial services.

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2. Types of Personal Information Collected

We may collect the following personal information:

• Full name

• Mailing or residential address

• Phone number (home/mobile)

• Email address

• Financial information, such as bank account details or credit card numbers, where necessary for services

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3. How We Collect Your Information

Personal information is commonly collected when you:

• Attend property inspections or auctions

• Register as a vendor, buyer, landlord, or tenant

• Use our website or other online services

• Make enquiries about properties or other real estate-related services

• Complete a tenancy application

• Communicate with us via email, phone, or in person

We may also collect proof of identity, such as a driver's licence, especially during the registration process for auctions or property viewings. This information is securely stored through our secure systems.

4. Sensitive Information

Ambience Real Estate does not actively collect sensitive information unless required, such as when considering tenancy applications or employment positions. We do not disclose sensitive information without consent unless required by law.

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5. How We Use and Disclose Your Information

We use your personal information for purposes such as:

• Facilitating property sales, purchases, or leases

• Assessing tenant suitability for landlords

• Providing marketing material about real estate opportunities

• Offering additional services related to finance, insurance, or property management

We may disclose your personal information to third parties such as:

• Buyers and sellers

• Landlords and tenants

• Financial or insurance institutions, when requested by you

• Contractors and service providers working with us

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6. Storage and Security of Personal Information

We prioritize the security of your personal information by:

• Storing data electronically in secure databases with restricted access

• Maintaining paper documents in secure storage areas

• Implementing regular system updates and security measures

In the event of a data breach or unauthorized access, we have systems in place to mitigate risks, including backup protocols and disaster recovery procedures.

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7. Overseas Disclosure

Ambience Real Estate is an Australian company, and it is unlikely that your information will be disclosed to overseas recipients.

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8. Updating and Accessing Your Personal Information

If you wish to update, change, or access any of the personal information you have provided to us, please contact us at admin@ambiencerealestate.com.au. We will take reasonable steps to ensure that your information is accurate and up to date.

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9. Queries and Complaints

We take privacy concerns seriously. If you have any questions, feedback, or complaints regarding the handling of your personal information, please contact our Privacy Officer at admin@ambiencerealestate.com.au.

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10. Changes to Our Privacy Policy

We may update this Privacy Policy as necessary to comply with changes in legislation or real estate practices. The latest version will always be available on our website or upon request by contacting our Privacy Officer.

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Disclaimer

The information on this website is provided for general purposes only and does not constitute legal or professional advice. We recommend seeking independent legal advice before making property decisions.

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Encumbrances and Auction Information

Statements regarding encumbrances and other matters affecting properties can be inspected at our office three business days prior to auction and at the auction site 30 minutes before commencement.